Why You Should Transform?
Customer Expectation
- Meeting customer expectations is a moving goal.
- Serving customers before being asked is new normal.
- Agility in operations is key to reduce turn-around-time.
- Agility is incomplete if not achieved till task level.
Employee Motivation
- Millennials are employees today and leaders tomorrow.
- Manual and Repetitive activities demotivate employees.
- Value added work motivates and moves people.
- Rethink whether your employees are motivated.
Productivity and Quality
- Quality comes at a cost. All of us know this.
- This cost can be brought down significantly.
- Rethink processes and remove non value adding activities.
- It can be achieved with minimum tech intervention.
Profitability
- Archaic processes cause profit leakage.
- We tend to ignore such process in daily grind.
- There are many such process in all departments.
- Operations transformation till last level improves margins.